Frequently Asked Questions
Get answers to common questions about flight compensation claims and your passenger rights
Compensation Basics
How much compensation can I claim?
Under EU Regulation 261/2004, you can claim: • €250 for flights up to 1,500km • €400 for flights between 1,500-3,500km • €600 for flights over 3,500km The exact amount depends on your flight distance and the length of delay.
Am I eligible to claim?
You're eligible if: • Your flight was delayed by 3+ hours • Your flight was cancelled • You were denied boarding • The flight departed from EU or was operated by an EU airline flying to EU • The disruption occurred within the last 6 years
Claim Process
What documents do I need?
Essential documents include: • Booking confirmation • Boarding pass/e-ticket • Any communication from airline • Receipts for expenses (if applicable) • Passport/ID copy
How long does the process take?
Typical timeframes: • Simple claims: 4-8 weeks • Airline response: 2-4 weeks • Complex cases: 3-6 months • Court proceedings (if needed): 6-12 months
Special Circumstances
What if the airline claims extraordinary circumstances?
Airlines often cite 'extraordinary circumstances' to avoid paying compensation. However, many common issues like technical problems or staff shortages are NOT considered extraordinary. We'll assess your case and challenge incorrect airline responses.
Can I claim for connecting flights?
Yes, if booked under one reservation and the delay caused you to miss your connection, resulting in arrival delay of 3+ hours at final destination. This applies even if different airlines operated the flights.